T-Mobile Hotspot
WHAT YOU SHOULD KNOW:
For the 2022-2023 school year, all district-loaned hotspots are automatically upgraded to unlimited once a student reaches a certain threshold so there should always be enough data.
A hotspot isn't the best connectivity solution for everyone. If you are experiencing slow speeds, you may want to look into the Affordable Connectivity Program as an alternative.
Do you not have service?
Connecting a hotspot
Network Issue
It doesn't connect to the internet
Error message received
Not enough data
Connection is very slow
Things to Try:
Make sure that only one person is using the hotspot at one time
Refer to our multilingual videos for how to connect a hotspot to a computer
Place the hotspot near a street-facing window
Need Help?
Step 1: Return - Please return the broken or damaged hotspots to your school's main office.
Step 2: Replace - Your school's front office staff will be provided a replacement district-loaned hotspot within a week if you either
(1) communicated a need during Registration, or
(2) you update your Authorizations in Aeries Parent Portal for the computer question (see directions below)
Is it physically broken?
Fixing broken hotspots
Hardware Issue
SIM is broken
Battery swelled
It doesn't charge or turn on
Object is stuck in a port
Weather damage
Water damage
Step 1: Return - Please return the broken or damaged hotspot to your school's main office.
Step 2: Replace - Your school's front office staff will be provided a replacement district-loaned hotspot within a week if you either
(1) communicated a need during Registration, or
(2) you update your Authorizations in Aeries Parent Portal for the computer question (see directions below)
Do you still have it?
Reporting a lost/stolen hotspot
Lost or Stolen
It's no longer in my possession
Step 1: Report- Inform your school's front office that the hotspot has been lost or stolen
Step 2: Replace - Your school's front office staff will be provided a replacement district-loaned device within a week if you either
(1) communicated a need during Registration, or
(2) you update your Authorizations in Aeries Parent Portal for the computer question (see directions below)
Receiving a Replacement
FOR PARENTS:
For your child to receive a district-loaned replacement, you may need to update your Authorizations in the AERIES Parent Portal. For the question, "Does your student always have access to a computer at home for schoolwork?" you must respond "No".
Need Help?
You can follow the guide below or contact your student's front office for help.
