WHAT YOU SHOULD KNOW:
For the 2023-2024 school year:
4G hotspots that do not have sufficient service can be swapped out for a 5G hotspot
To get a 5G hotspot, return your 4G hotspot to your school and make sure your Authorizations indicate you need internet at home (you school's office staff can help with this)
All district-loaned hotspots provided this year have unlimited data
We encourage all families to apply to the Affordable Connectivity Program as all OUSD TK-12 families are eligible.
Do you not have service?
Connecting a hotspot
It doesn't connect to the internet
Error message received
Not enough data
Connection is very slow
Things to Try:
Make sure that only one person is using the hotspot at one time
Refer to our multilingual videos for how to connect a hotspot to a computer
Place the hotspot near a street-facing window
Is it physically broken?
Fixing broken hotspots
SIM is broken
It doesn't charge or turn on
Object is stuck in a port
Do you still have it?
Reporting a lost/stolen hotspot
Lost or Stolen
It's no longer in my possession
Receiving a Replacement
For your child to receive a district-loaned replacement, you may need to update your Authorizations in the AERIES Parent Portal. For the question, "Does your student always have access to a computer at home for schoolwork?" you must respond "No".
You can follow the guide below or contact your student's front office for help.