Help with OUSD Chromebooks
About District-Loaned Chromebooks
District-loaned Chromebooks for home use are NEW, they are managed by OUSD but they will need to be returned. All students will receive this OUSD Offsite Loan Agreement with their device.
District-loaned Chromebooks versus #OaklandUndivided Chromebooks (printable)
Getting Help with a District-Loaned Chromebook
YOUR (OR YOUR STUDENT'S) SCHOOL
Reaching out to your student's school should be your first point-of-contact. They can help you if you have issues with:
Logging in to the Chromebook
Device is not working or turning on
Lost or stolen devices
TECH EXCHANGE TECH HUB
Tech Exchange provides support for families by offering digital skills training as well as providing computers to families that don't have a home computer at no cost.
They can also help students with basic hardware issues and can refer you to your school site if the issue requires the support of the district.
Phone (Call/Text): (510) 866-2260
Visit: 2530 International Blvd, Oakland, CA 94601
Wednesdays - Saturdays 10am-4pm
No appointment is necessary
OUSD Tech Hubs Now Open!
Repair Hubs are now open across five OUSD High Schools! These hubs are staffed by OUSD computer repair interns.
Students and parents can drop off district-loaned Chromebooks and #OaklandUndivided Chromebooks to one of the Tech Hubs to be repaired and then can be picked up!
See the fliers for drop-off hours!
Support Resources for Permanent #OaklandUndivided Chromebooks
Permanent #OaklandUndivided devices were distributed between 2020-2022.
Adult Ed students continue to receive #OaklandUndivided devices.
Parental Controls, Gmail Accounts, Chromebook Management, and Clever Access (printable)
Updating the Chromebook's Operating System (to fix issues): Google Online Tutorial
Updating Chromebook Operating System (printable)
Video on updating Chrome OS (English) (Spanish)
Check the mic settings: Can be done in Zoom under Audio Settings and on the Chromebook, also in Audio Settings.
Do you have a permanent #OaklandUndivided computer? Are you having issues with Zoom? It may be that Zoom needs to be updated. This is something you can do by following these quick and easy steps!
How do students sign into Chromebooks?
How to care for your Chromebook?
#OaklandUndivided & Content Filtering One-Pager (English, Spanish, Cambodian, Arabic, Vietnamese, Chinese)
Oakland Undivided Hotspots come with built-in content filtering via WebTitan by TitanHQ
Oakland Undivided Chromebooks are not managed by OUSD as they are personal computers. Parents may wish to increase parental controls for these devices. Learn how:
Google Family Link - Tools for parents to manage content and device usage for student devices.
Common Sense Family Agreement - Guide for families and students to discuss and agree on usage.
Common Sense Guide to Parent Controls - Guide for parents to better understand parental control options.
Families with Comcast or a different internet service provider may also want to add parental controls as most providers make this optional.
Parent Guide to setting up Parental Controls and Gmail Accounts (revised resource from Bret Harte)