Help with OUSD Chromebooks

About District-Loaned Chromebooks

District-loaned Chromebooks for home use are NEW, they are managed by OUSD but they will need to be returned.  All students will receive this OUSD Offsite Loan Agreement with their device.

District-loaned Chromebooks versus #OaklandUndivided Chromebooks (printable)

Getting Help with a District-Loaned Chromebook


Reaching out to your student's school should be your first point-of-contact.  They can help you if you have issues with:


Tech Exchange provides support for families by offering digital skills training as well as providing computers to families that don't have a home computer at no cost.  

They can also help students with basic hardware issues and can refer you to your school site if the issue requires the support of the district. 

Support Resources for Permanent #OaklandUndivided Chromebooks 

Permanent #OaklandUndivided devices were distributed between 2020-2022.  

Adult Ed students continue to receive #OaklandUndivided devices.

Parental Controls, Gmail Accounts, Chromebook Management, and Clever Access (printable)

Updating the Chromebook's Operating System (to fix issues): Google Online Tutorial

Updating Chromebook Operating System (printable)

Video on updating Chrome OS (English) (Spanish)

Check the mic settings: Can be done in Zoom under Audio Settings and on the Chromebook, also in Audio Settings.

Video on how to do this (Spanish)(English)


Do you have a permanent #OaklandUndivided computer?  Are you having issues with Zoom?  It may be that  Zoom needs to be updated.  This is something you can do by following these quick and easy steps

How to install/update Zoom on a Chromebook

How do students sign into Chromebooks?

How to care for your Chromebook?

Content Filtering

#OaklandUndivided & Content Filtering One-Pager (English, Spanish, Cambodian, Arabic, Vietnamese, Chinese)

Parent Guide to setting up Parental Controls and Gmail Accounts (revised resource from Bret Harte)

OUSD Chromebook Home Use
OUSD Chromebook Home Use - ESP