Is it broken when you try to use it?
Fixing a software issue
I can't login
The screen is dark
My mic does not work
Camera isn't working
The audio is strange or doesn't work
Can't use Zoom
Things to Try:
Text, call or visit Tech Exchange (multilingual service is available)
Tech Hub Hours of Operation: Wednesday - Saturday , 10:00 AM - 4:00 PM (No appointment necessary)
Address: 2530 International Blvd., Oakland, CA 94601
If Tech Exchange Cannot Fix the Device:
Is it physically broken so you can't use it?
Fixing a hardware issue
The screen is broken
Keys are missing or broken
It doesn't charge
Object is stuck in a port
Do you still have it?
Reporting a lost/stolen device
Lost or Stolen
It's no longer in my possession
Receiving a Replacement: Updating Authorizations
For your child to receive a district-loaned replacement, you may need to update your Authorizations in the AERIES Parent Portal. For the question, "Does your student always have access to a computer at home for schoolwork?" you must respond "No".
You can follow the guide below or contact your student's front office for help.