Is it broken?
Fixing broken devices
I can't login
The screen is dark
My mic does not work
Camera isn't working
The audio is strange or doesn't work
Can't use Zoom
The screen is broken
Keys are missing or broken
It doesn't charge
Object is stuck in a port
Things to Try:
Student login is defaulted to:
Username: Student Email (s_firstname.lastname[#]@ousd.org
Password: Request password from Admin Assistant
Boxes around text and narrator speaking
Screen looks like a negative film
Screen is zoomed in
Screen is flipped on its side or upside down
Everything on screen is in a foreign language
Do you still have it?
Reporting a lost/stolen device
Lost or Stolen
It's no longer in my possession
Receiving a Replacement: Updating Authorizations
For your child to receive a district-loaned replacement, you may need to update your Authorizations in the AERIES Parent Portal. For the question, "Does your student always have access to a computer at home for schoolwork?" you must respond "No".
You can follow the guide below or contact your student's front office for help.