District-Loaned Chromebook
Is it broken?
Fixing broken devices
Software Issue
I can't login
The screen is dark
My mic does not work
Camera isn't working
The audio is strange or doesn't work
Can't use Zoom
Hardware Issue
The screen is broken
Keys are missing or broken
It doesn't charge
Object is stuck in a port
Weather damage
Water damage
Things to Try:
Student login is defaulted to:
Username: Student Email (s_firstname.lastname[#]@ousd.org
Password: Request password from Admin Assistant
Click this link for easy fixes for common issues
Boxes around text and narrator speaking
Large cursor
Screen looks like a negative film
Screen is zoomed in
Screen is flipped on its side or upside down
Everything on screen is in a foreign language
Need Support?
Step 1: Return - Please return the broken or damaged devices to your school's main office.
Step 2: Replace - Your school's front office staff will be provided a replacement district-loaned device within a week if you either
(1) communicated a need during Registration, or
(2) you update your Authorizations in Aeries Parent Portal for the computer question (see directions below)
Do you still have it?
Reporting a lost/stolen device
Lost or Stolen
It's no longer in my possession
Step 1: Report- Inform your school's front office that the Chromebook has been lost or stolen
Step 2: Replace - Your school's front office staff will be provided a replacement district-loaned device within a week if you either
(1) communicated a need during Registration, or
(2) you update your Authorizations in Aeries Parent Portal for the computer question (see directions below)
Receiving a Replacement: Updating Authorizations
FOR PARENTS:
For your child to receive a district-loaned replacement, you may need to update your Authorizations in the AERIES Parent Portal. For the question, "Does your student always have access to a computer at home for schoolwork?" you must respond "No".
Need Help?
You can follow the guide below or contact your student's front office for help.