Internet Access
Getting Internet Access from #OaklandUndivided
Parents will be able to indicate their student's internet need during registration.
Getting Help with an #OaklandUndivided Hotspot
YOUR (OR YOUR STUDENT'S) SCHOOL
They can help you if you have issues with:
Connecting to the network
Device is not working or turning on
TECH EXCHANGE TECH HUB
They can also help students with their hotspots. They can also report a lost or stolen hotspot. If the hotspot does not work well in a family's home, Tech Exchange can also help setup Comcast Internet Essentials as an alternative connectivity option.
Phone (Call/Text): (510) 866-2260
Address: 2530 International Blvd, Oakland, CA 94601
Hours: Wednesday - Saturdays 10am-4pm
No appointment is necessary
Use the resources below to learn more about how to connect to the internet.
Pro-Tips for Troubleshooting Hotspots
Problemas con su Hotspot: Consejos
#OaklandUndivided & Content Filtering One-Pager (English, Spanish, Cambodian, Arabic, Vietnamese, Chinese)
Internet Access Options for Families (English/Spanish)
Using a Hotspot to Connect to Wi-Fi (English/Spanish)
Videos:
OUSD Cool Pad Hotspot Video Tutorial in Spanish
OUSD Cool Pad Hotspot Video Tutorial in English
OUSD Cool Pad Hotspot Video Tutorial in Arabic
OUSD Cool Pad Hotspot Video Tutorial in Cantonese
OUSD Cool Pad Hotspot Video Tutorial in Mandarin
OUSD Cool Pad Hotspot Video Tutorial Vietnamese
Setup Your Smartphone as a Wi-Fi Hotspot (English/Spanish)
Videos:
OUSD Phone Hotspot Video Tutorial in Spanish
OUSD Phone Hotspot Video Tutorial in English
OUSD Phone Hotspot Video Tutorial in Arabic
OUSD Phone Hotspot Video Tutorial in Cantonese
OUSD Phone Hotspot Video Tutorial in Mandarin
OUSD Phone Hotspot Video Tutorial in Vietnamese
*ONLY WORKS ON DISTRICT CHROMEBOOKS PROVIDED TO STUDENTS*
An important update is the OUSD Student Wifi Access Map. Locations on this map correspond with select OUSD school sites and they feature a WiFi network called OUSD Chromebook. Signal strength has been turned up at these locations, and families can drive up to one of the sites and connect. This WiFi service is for those families who do not have a viable internet option at home or who just need to connect to a stable and robust wifi signal. OUSD Chromebooks will automatically connect to the network. We will continue to add more sites based on results and requests from the Google Form survey available in the map description.