Getting Help with an #OaklandUndivided Hotspot
YOUR (OR YOUR STUDENT'S) SCHOOL
They can help you if you have issues with:
Connecting to the network
Device is not working or turning on
Lost or stolen devices
TECH EXCHANGE TECH HUB
They can also help students with their hotspots. They can also report a lost or stolen hotspot. If the hotspot does not work well in a family's home, Tech Exchange can also help setup Comcast Internet Essentials as an alternative connectivity option.
Address: 2530 International Blvd, Oakland, CA 94601
Phone (Call/Text): (510) 866-2260
Wednesdays 12pm-5pm, Fridays 12pm-5pm, or Saturdays 10am-3pm. No appointment is necessary
Using a Hotspot to Connect to Wi-Fi (English/Spanish)
Setup Your Smartphone as a Wi-Fi Hotspot (English/Spanish)
*ONLY WORKS ON DISTRICT CHROMEBOOKS PROVIDED TO STUDENTS*
An important update is the OUSD Student Wifi Access Map. Locations on this map correspond with select OUSD school sites and they feature a WiFi network called OUSD Chromebook. Signal strength has been turned up at these locations, and families can drive up to one of the sites and connect. This WiFi service is for those families who do not have a viable internet option at home or who just need to connect to a stable and robust wifi signal. OUSD Chromebooks will automatically connect to the network. We will continue to add more sites based on results and requests from the Google Form survey available in the map description.