Help with OUSD Chromebooks

Getting a Chromebook from #OaklandUndivided

Complete the Tech Check Survey (you will receive an email/SMS indicating if you are approved)

Your student's school will contact you about pick-up process

You will need to sign a waiver (available upon pick-up)

Loaner Chromebooks versus #OaklandUndivided Chromebooks (printable)

  1. English Version

  2. Spanish Version

  3. Arabic Version

  4. Khmer Version

  5. Mam Version

  6. Vietnamese Version

  7. Chinese Version

Getting Help with an #OaklandUndivided Chromebook


  • Address: 2530 International Blvd, Oakland, CA 94601

  • Phone (Call/Text): (510) 866-2260

  • Hours of Operation: Wed. 12-5pm, Sat. 10-3pm. No appointment is necessary.

Parental Controls, Gmail Accounts, Chromebook Management, and Clever Access (printable)

  1. English Version

  2. Spanish Version

  3. Chinese Version

  4. Khmer Version

Updating the Chromebook's Operating System (to fix issues): Google Online Tutorial

Updating Chromebook Operating System (printable)

  1. English Version

  2. Spanish Version

  3. Arabic Version

  4. Khmer Version

  5. Vietnamese Version

  6. Chinese Version

Video on updating Chrome OS (English) (Spanish)

Check the mic settings: Can be done in Zoom under Audio Settings and on the Chromebook, also in Audio Settings.

Video on how to do this (Spanish)(English)

How do students sign into Chromebooks?

How to care for your Chromebook?

Content Filtering

#OaklandUndivided & Content Filtering One-Pager (English, Spanish, Cambodian, Arabic, Vietnamese, Chinese)

    1. Oakland Undivided Hotspots come with built-in content filtering via WebTitan by TitanHQ

    2. Oakland Undivided Chromebooks are not managed by OUSD as they are personal computers. Parents may wish to increase parental controls for these devices. Learn how:

    3. Families with Comcast or a different internet service provider may also want to add parental controls as most providers make this optional.

Parent Guide to setting up Parental Controls and Gmail Accounts (revised resource from Bret Harte)

OUSD Chromebook Home Use
OUSD Chromebook Home Use - ESP