Help with OUSD Chromebooks


Do you have a permanent #OaklandUndivided computer? Are you having issues with Zoom? It may be that Zoom needs to be updated. This is something you can do by following these quick and easy steps!

How to install/update Zoom on a Chromebook

Getting a Chromebook from #OaklandUndivided

Complete the Tech Check Survey to get a district-loaned Chromebook! No student will be turned away!

Your student's school will contact you with pick-up instructions once the hotspot is available at the school site.

This year marks Phase 2 of #OaklandUndivided! While last year we received one-time funding to provide students with a permanent home device, this year OUSD will be providing district-loaned Chromebooks for home use.

District-loaned Chromebooks for home use are NEW, they are managed by OUSD but they will need to be returned. All students will receive this OUSD Offsite Loan Agreement with their device.

District-loaned Chromebooks versus #OaklandUndivided Chromebooks (printable)

  1. English Version

  2. Spanish Version

  3. Arabic Version

  4. Khmer Version

  5. Mam Version

  6. Vietnamese Version

  7. Chinese Version

Getting Help with a District-Loaned Chromebook


Reaching out to your student's school should be your first point-of-contact. They can help you if you have issues with:

  • Logging in to the Chromebook

  • Broken screen/keyboard

  • Device is not working or turning on

  • Lost or stolen devices


Tech Exchange provides support for families by offering digital skills training as well as providing computers to families that don't have a home computer at no cost.

They can also help students with basic hardware issues and can refer you to your school site if the issue requires the support of the district.

  • Address: 2530 International Blvd, Oakland, CA 94601

  • Phone (Call/Text): (510) 866-2260

  • Wednesdays 12pm-5pm, Fridays 12pm-5pm, or Saturdays 10am-3pm. No appointment is necessary

Support Resources for permanent #OaklandUndivided Chromebooks (provided 2020-2021)

If you received a Chromebook last year, you may need to update your parental controls or update its operating system

Parental Controls, Gmail Accounts, Chromebook Management, and Clever Access (printable)

  1. English Version

  2. Spanish Version

  3. Chinese Version

  4. Khmer Version

Updating the Chromebook's Operating System (to fix issues): Google Online Tutorial

Updating Chromebook Operating System (printable)

  1. English Version

  2. Spanish Version

  3. Arabic Version

  4. Khmer Version

  5. Vietnamese Version

  6. Chinese Version

Video on updating Chrome OS (English) (Spanish)

Check the mic settings: Can be done in Zoom under Audio Settings and on the Chromebook, also in Audio Settings.

Video on how to do this (Spanish)(English)

How do students sign into Chromebooks?

How to care for your Chromebook?

Content Filtering

#OaklandUndivided & Content Filtering One-Pager (English, Spanish, Cambodian, Arabic, Vietnamese, Chinese)

    1. Oakland Undivided Hotspots come with built-in content filtering via WebTitan by TitanHQ

    2. Oakland Undivided Chromebooks are not managed by OUSD as they are personal computers. Parents may wish to increase parental controls for these devices. Learn how:

    3. Families with Comcast or a different internet service provider may also want to add parental controls as most providers make this optional.

Parent Guide to setting up Parental Controls and Gmail Accounts (revised resource from Bret Harte)

OUSD Chromebook Home Use
OUSD Chromebook Home Use - ESP